Privacy Policy
Shandong Rainbow Agriculture Co., Ltd. | SERNZO
Last Updated: October 15, 2026
1. Introduction
Welcome to Shandong Rainbow Agriculture Co., Ltd., the company behind the SERNZO brand.
We respect your privacy and are committed to protecting the personal information you share with us through our website, Facebook and Instagram advertisements, inquiry forms, and other communication channels.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information.
2. Information We Collect
When you contact us, submit an inquiry, or request information about our products, we may collect:
Full name
Email address
Phone number and WhatsApp number
Country and company name
Business type and professional role
Product interests and requirements
Estimated order quantities and purchasing plans
Other information voluntarily provided by you
3. How We Use Your Information
We may use your personal information to:
Respond to product inquiries and requests
Provide product information and quotations
Communicate with you through email, telephone, or WhatsApp
Recommend suitable greenhouse films and other agricultural products
Process orders and provide customer support
Arrange business meetings and exhibition appointments
Improve our products and customer services
Send marketing communications where permitted by applicable law
We process personal information only where we have an appropriate legal basis under applicable data protection laws.
4. Facebook and Instagram Lead Forms
When you submit information through our Facebook or Instagram advertisements, the information you provide may be transferred to our authorized sales representatives.
We use this information to understand your product requirements, contact you, and provide quotations or business-related assistance.
Information submitted through Meta platforms is also subject to Meta's applicable privacy policies.
5. Information Sharing and International Transfers
We may share necessary personal information with authorized employees and service providers who support our business operations, including website hosting, customer relationship management, and communication services.
We do not sell your personal information to third parties.
As our company is based in China, information submitted by international customers may be accessed or processed in China. Where required, we will implement appropriate safeguards and comply with applicable rules governing international transfers of personal information.
6. Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, and misuse.
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy or as required by applicable laws.
When information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it as appropriate.
7. Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to or request restrictions on certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is used and shared
Exercise other rights provided by applicable law
You may contact us using the information provided below to make a privacy-related request.
8. Cookies and Third-Party Services
Our website may use cookies or similar technologies to support website functionality and, where enabled, analytics or advertising measurement.
Where required by law, we will provide additional information and obtain the necessary consent for non-essential cookies.
Third-party platforms, including Facebook, Instagram, and WhatsApp, may process information under their own privacy policies.
9. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, or legal requirements.
Any updates will be published on this page with a revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Company Name: Shandong Rainbow Agriculture Co., Ltd.
Brand: SERNZO
Email: elma@rainbowagriculture.com
Website: https://rainbowagriculture.com
Business Address: Room 1201, Fudi Center, Zhengyang Road, Shengcheng Subdistrict, Shouguang City, Weifang City, Shandong Province, China.
Thank you for your trust in Shandong Rainbow Agriculture Co., Ltd. and SERNZO.